SAP Knowledge Base Article - Public

3313842 - How to search active external users in SAP SuccessFactors UI

Symptom

  • How to search "active external users" in SAP SuccessFactors UI;
  • How to find the users that are in the Onboarding process but are not hired yet (these users are called "active external users" in the system).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Employee Central

Resolution

You can find the active external users in the UI using the profile. You need to follow these steps: 

  1. Go to one profile; 
  2. Click on the name of the user; 
  3. Select "Include Inactive Users In Search"; 
  4. Then you will be able to see all the users, including the "active external" users. 

The active_external_suite users are users that are not hired yet, so they are considered "inactive" in the system. 

Keywords

active_external_suite , active external users , hired , onboarding , Employee Central, UI , search inactive users , search  , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM Suite all versions