Symptom
In the SMDAgentApplication.log of Diagnostics Agent of the affected JAVA managed system, the following error is reported.
MM DD, YYYY HH:MM:SS AM [Thread[Thread-2,5,main] ] Error P4 connection error to SAP system [System-ID] [EXCEPTION] javax.naming.NoPermissionException: Exception during getInitialContext operation. Wrong security principal/credentials. [Root exception is com.sap.engine.services.security.exceptions.BaseLoginException: User is locked.] at com.sap.engine.services.jndi.InitialContextFactoryImpl.handleUserProblem(InitialContextFactoryImpl.java:427) at com.sap.engine.services.jndi.InitialContextFactoryImpl.getInitialContext(InitialContextFactoryImpl.java:341) at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:684) at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:313) ........ Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: User is locked.
MM DD, YYYY HH:MM:SS AM [Thread[Thread-2,5,main] ] Error Operation Failed [EXCEPTION] com.sap.agent.application.globallicenseaudit.LicenseException: Failed to access to the licensing service of <SID> at com.sap.agent.application.globallicenseaudit.LicenseManagement700.getLicensingService(LicenseManagement700.java:257) at com.sap.agent.application.globallicenseaudit.LicenseManagement700.installLicenses(LicenseManagement700.java:90) at com.sap.agent.application.globallicenseaudit.LicenseController.installLicenses(LicenseController.java:46) ...... Caused by: com.sap.smdagent.plugins.connectors.p4.exceptions.P4AuthorizationException: Access is denied to SAP System sid [SID]: check the connection credentials.More details about the error in agent '<Agent hostname>' log file (SMDAgentApplication.X.log).; nested exception is: com.sap.engine.services.security.exceptions.BaseLoginException: User is locked. at com.sap.smd.agent.plugin.connectors.p4.P4ConnectionService.prepareP4AcessDeniedException(P4ConnectionService.java:170) at com.sap.smd.agent.plugin.connectors.p4.P4ConnectionService.establishP4Connection(P4ConnectionService.java:104) at com.sap.smd.agent.plugin.connectors.p4.P4ConnectionService.getP4Connection(P4ConnectionService.java:66) at com.sap.smd.agent.plugin.connectors.p4.P4ConnectionService.getP4Connection(P4ConnectionService.java:44) at com.sap.smd.agent.plugin.connectors.p4.P4ConnectionService.getP4Connection(P4ConnectionService.java:36) at com.sap.agent.application.globallicenseaudit.LicenseManagement700.getJndiContext(LicenseManagement700.java:161) at com.sap.agent.application.globallicenseaudit.LicenseManagement700.getLicensingService(LicenseManagement700.java:246) ... 12 more Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: User is locked.
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Environment
- SAP Solution Manager 7.20
Product
SAP Solution Manager all versions
Keywords
KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , SV-SMG-LIC , License Management / Maintenance Certificate , Problem
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