SAP Knowledge Base Article - Public

3314234 - Candidates disappearing after restart onboarding

Symptom

Candidates will disappear from the onboarding dashboard once we have restarted onboarding.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Open the candidate in the onboarding dashboard
  • From the actions tab , click on restart onboarding

Cause

"Enable Data Retention Management" switch was not enabled in provisioning.

Resolution

Turn of "Enable Data Retention Management" from the provisioning.

Keywords

Restart onboarding, onboarding dashboard , disappear , onboardee , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding 2211