SAP Knowledge Base Article - Public

3314370 - CPQ-VCP: Different Product is returned if attribute has a preselected value

Symptom

Different product is returned in the quote if the attribute is preselected.

Environment

SAP SALES CLOUD CPQ Integrated with SAP VCP

Reproducing the Issue

  1. In a VC Product configure an attribute to contain Preselected values;
  2. In a Quote Add the Product;
  3. Check Product PartNumber that was added to Quote;
  4. For the same VC Product uncheck the Preselect column of attribute values;
  5. Add the Product to a Quote;
  6. Check that a different PartNumber has been returned.

Cause

Preselected values are currently not supported for VC Products, meaning the value will be preselected, but the CPS service will not be notified of this change.

Resolution

Customer should avoid using Preselected values on attributes for VC products.

Keywords

Variant Configuration, VC, Attribute, Preselected, Limitation, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023