Symptom
Different product is returned in the quote if the attribute is preselected.
Environment
SAP SALES CLOUD CPQ Integrated with SAP VCP
Reproducing the Issue
- In a VC Product configure an attribute to contain Preselected values;
- In a Quote Add the Product;
- Check Product PartNumber that was added to Quote;
- For the same VC Product uncheck the Preselect column of attribute values;
- Add the Product to a Quote;
- Check that a different PartNumber has been returned.
Cause
Preselected values are currently not supported for VC Products, meaning the value will be preselected, but the CPS service will not be notified of this change.
Resolution
Customer should avoid using Preselected values on attributes for VC products.
Keywords
Variant Configuration, VC, Attribute, Preselected, Limitation, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2023