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3314374 - Getting blank/empty loading screen accessing SAP Build Work Zone/ SAP SuccessFactors Work Zone/Cloud Portal Service on Cloud Foundry Environment

Symptom

  • Some applications are not opening in SAP Build Work Zone, standard edition/advanced edition, SAP SuccessFactors Work Zone or SAP Cloud Portal Service @Cloud Foundry Environment;

  • The same applications are working fine on the backend system (S/4);

  • The following console entries can be found on browser developer tools:

    Failed to load resource: the server responded with a status of 404 () (at https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntime-min-2.js:1)
    Failed to load resource: the server responded with a status of 404 () (at https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntime-min-3.js:1)
    Failed to load resource: the server responded with a status of 404 () (at https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntimeThe foll-min-1.js:1)
    Failed to load resource: the server responded with a status of 404 () (at https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntime-min-0.js:1)

  • When checking the network trace, the requests below are returning an 404 error:

    https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntime-min-2.js:1
    https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntime-min-3.js:1
    https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntimeThe foll-min-1.js:1
    https://ui5.sap.com/<SAP UI5 version>/resources/sap/ushell_abap/bootstrap/appruntime-min-0.js:

  • When accessing any of the URLs above, you receive the following error: "UI5 Version Not Found" "The requested UI5 version is outdated and has been removed". 


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Environment

  • SAP Business Technology Platform;
  • SAP Cloud Portal Service on Cloud Foundry environment;
  • SAP Build Work Zone, advanced edition;
  • SAP Build Work Zone, standard edition;
  • SAP SuccessFactors Work Zone.

Product

SAP BTP, Neo environment 1.0 ; SAP Build Work Zone, advanced edition 1.0 ; SAP Build Work Zone, standard edition 1.0 ; SAP Cloud Portal service 2.0 ; SAP SuccessFactors Work Zone 1.0

Keywords

SAPUI5, UI5 version, not opening, not loading, apps, 404, empty, gray, blank, not found, missing, not working, not displaying, SAP Build Work Zone, work zone, SuccessFactors work zone, cloud portal, cloud foundry, cf , KBA , EP-WZ-SM-ADM , Site Manager which provides site administration capabilities , Problem

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