Symptom
Field is auto populated with last value filled in Outlook Server Side Integration.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Open Outlook side pane.
- Click on +.
- Select any object (e.g opportunity).
- Fill a value for sales cycle field, for example.
- Save.
- Now click on + again and select the same object.
- Result: The value for the field is auto populated with last value you used.
Cause
The Outlook Server Side Add-in remembers the last value that was selected when creating a new object and auto populates the field.
Resolution
This is excepted system behavior.
Keywords
Auto populated, default value, Outlook Server Side Integration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302