SAP Knowledge Base Article - Public

3314391 - Auto Populated Field In Server Side Integration

Symptom

Field is auto populated with last value filled in Outlook Server Side Integration.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Outlook side pane.
  2. Click on +.
  3. Select any object (e.g opportunity).
  4. Fill a value for sales cycle field, for example.
  5. Save.
  6. Now click on + again and select the same object.
  7. Result: The value for the field is auto populated with last value you used.

Cause

The Outlook Server Side Add-in remembers the last value that was selected when creating a new object and auto populates the field.

Resolution

This is excepted system behavior.

Keywords

Auto populated, default value, Outlook Server Side Integration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302