SAP Knowledge Base Article - Public

3314660 - Refresh Action Needed To See Output

Symptom

After submitting a quote, an output document gets created. However, a separate refresh action is needed for the system to update the document after the submit action on the quote.

Environment

SAP Cloud for Customer

Cause

The generation of the output document (pdf) is a separate process running asynchronously. Therefore, pressing the button Refresh is needed to request the system to show the new output document.

Resolution

The system behaviour is given by the current architecture and cannot be changed.

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , AP-RC-OUT , Output Management , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer core applications 2302