SAP Knowledge Base Article - Public

3314764 - "Know your key people" section role is not appearing - Onboarding


In the Onboarding Journey, Know your key people section does not display assignee role. Example, If assignee is Buddy, then system should diplay Buddy under their name. If the assinee is recommended contact, then it should says "Recommended contact".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate Log into the instance
  2. Goes into Onboarding Journey
  3. In there, Know your key people section
  4. All key people should have their role visible


This is a system limitation


There is a enhance/fix being worked by engineer to deliver this update in future.


OBX, Buddy, Assinee Name, Manager Name, Your Onboarding Journey , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Product Enhancement


SAP SuccessFactors Onboarding all versions