Symptom
In the Onboarding Journey, Know your key people section does not display assignee role. Example:
- If assignee is Buddy, then system should display Buddy under their name.
- If the assignee is recommended contact, then it should says "Recommended contact" but instead there is a blank space.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate Log into the instance
- Goes into Onboarding Journey
- Open Know your key people section
- All key people should have their role visible
- Buddy and Manager roles are visible but the other people roles are not visible
Cause
This is a system limitation.
Resolution
There is a enhance/fix being worked by engineer to deliver this update in future.
Keywords
OBX, Buddy, Assinee Name, Manager Name, Your Onboarding Journey , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Product Enhancement
Product
SAP SuccessFactors Onboarding
Attachments
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SAP Knowledge Base Article - Public