SAP Knowledge Base Article - Public

3314764 - "Know your key people" section role is not appearing for all Recommend people - Onboarding

Symptom

In the Onboarding Journey, Know your key people section does not display assignee role. Example:

  • If assignee is Buddy, then system should display Buddy under their name. 
  • If the assignee is recommended contact, then it should says "Recommended contact" but instead there is a blank space.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate Log into the instance
  2. Goes into Onboarding Journey
  3. Open Know your key people section
  4. All key people should have their role visible
  5. Buddy and Manager roles are visible but the other people roles are not visible

Cause

This is a system limitation.

Resolution

There is a enhance/fix being worked by engineer to deliver this update in future.

Keywords

OBX, Buddy, Assinee Name, Manager Name, Your Onboarding Journey , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Product Enhancement

Product

SAP SuccessFactors Onboarding

Attachments

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