3314852 - Text Summarization for Tickets is not generating a Summary.

Message "No summary generated yet" shown when clicking on Summary for Ticket Interactions.

SAP Cloud For Customer

1. In your tenant go to Service Work Center.
2. Go to Tickets.
3. Open a ticket that has some interactions.
4. Go to the Timeline Tab.
5. Click on Summary.
6. "No summary generated yet" is shown.

There are not enough interactions in the Ticket to generate a summary.

In order to generate a summary of the interactions there must be back and forth communications between a customer and a service agent.

Please see the Help Portal Link for Machine Learning Topics here.

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