SAP Knowledge Base Article - Preview

3314852 - Text Summarization for Tickets is not generating a Summary.

Symptom

Message "No summary generated yet" shown when clicking on Summary for Ticket Interactions.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Text Summarization, model, train, No summary generated yet, summary, timeline, service, ticket, interaction, email, e-mail , KBA , LOD-CRM-ML , C4C Machine Learning , How To

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