SAP Knowledge Base Article - Public

3314883 - Open 360 Review Error: OData Service Form360ReviewContentDetail(formDataId=XX,formContentId=XX) Failed, Error Status: error, errorThrown:

Symptom

When trying to open a 360 review, receive an error:

OData Service Form360ReviewContentDetail(formDataId=XX,formContentId=XX) Failed, Error Status: error, errorThrown:

Environment

  • SAP SuccessFactors 360 Reviews
  • SAP SuccessFactors Talent Intelligence Hub

Reproducing the Issue

  1. Log in to SuccessFactors
  2. Navigate to Home dropdown > Performance
  3. Select a 360 form
  4. Receive error message

Cause

  • This is a known issue for 2405 where a 360 tag is missing from the database when using Talent Intelligence Hub
  • Cache issue
  • RBP issue

Resolution

Known Issue for 2405 (Specific to Talent Intelligence Hub)

The fix for this issue is planned to be deployed on 2H 2024 release (b2411).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

I. Add a 360 tag to Talent Intelligence Hub for attributes:

  1. Navigate to Admin Center > Manage Talent Intelligence Hub
  2. Select the Tags tab
  3. Select Create
  4. Enter 360 for the Name field, enter a code of your choice, and select the Active dial > Create

II. Add the 360 tag to attributes

  • If you have a few attributes that need the tag added:
    1. Navigate to Admin Center > Manage Talent Intelligence Hub
    2. Select the Attributes tab
    3. Select an attribute
    4. Select Edit
    5. Locate the Tags field and enter the 360 tag > Save
  • If you have many attributes that need the tag added, follow the steps in Using Talent Intelligence Hub - Importing Entities for the AttributeTagMappings entity

Cache Issue

Clear the Metadata Cache by following the steps in SAP SuccessFactors API Reference Guide (OData V2) - OData API Metadata Management.

RBP Issue

Add RBP to user for Admin Access to Forms OData API.

See Also

Keywords

MDF: Metadata Framework, OData API Metadata Refresh and Export, Refresh Metadata Cache, success factors, SF, multirater, multi rater, MTR, MTR-8189, KI2405, MTR-9517, Admin Access to Forms OData API , KBA , LOD-SF-MTR-FRM , Forms and Templates , LOD-SF-TIH-LIB , Attribute Library , Known Error

Product

SAP SuccessFactors HCM Suite 2405 ; SAP SuccessFactors Performance & Goals 2405