3314940 - Mobile Device Management (MDM) Access Restriction in SuccessFactors Mobile App

• Users can still access the SuccessFactors Mobile app even with MDM enabled
• How to prevent users from accessing SuccessFactors Mobile app with MDM
• How users can still access SuccessFactors Mobile app with MDM enabled
• What is the use of "Restrict non-managed devices from Mobile Device Management"
• "Restrict activation to managed devices" is not working

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• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Mobile

1. Go to Mobile Settings
2. Scroll down to Mobile Device Management
3. See below two options available:
   
   

The "Restrict activation to managed devices" option ensures that only devices managed by MDM can be activated in SuccessFactors Mobile app.

The "Restrict non-managed devices from Mobile Device Management" will add an exception to the above option.

Administrators will then be able to grant users a permission called "User’s mobile devices will not be managed by Mobile Device Management". Users with this permission can still activate and access the SuccessFactors Mobile app, even through their device is not managed by MDM.

Therefore, the behavior can be as follows:

Scenario 1:

• MDM is enabled
• "Restrict activation to managed devices" is checked

Results: Only users with devices managed by MDM can access SuccessFactors Mobile app.

Scenario 2:

• MDM is enabled
• "Restrict activation to managed devices" is checked
• "Restrict non-managed devices from Mobile Device Management" is checked

Results: Either users with devices managed by MDM OR users with "User’s mobile devices will not be managed by Mobile Device Management" permission can access SuccessFactors Mobile app.

Restricting Activation on Managed Devices | SAP Help Portal

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