SAP Knowledge Base Article - Public

3314940 - Mobile Device Management (MDM) Access Restriction in SuccessFactors Mobile App

Symptom

  • Users can still access the SuccessFactors Mobile app even with MDM enabled
  • How to prevent users from accessing SuccessFactors Mobile app with MDM
  • How users can still access SuccessFactors Mobile app with MDM enabled
  • What is the use of "Restrict non-managed devices from Mobile Device Management"
  • "Restrict activation to managed devices" is not working

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Go to Mobile Settings
  2. Scroll down to Mobile Device Management
  3. See below two options available:

Resolution

The "Restrict activation to managed devices" option ensures that only devices managed by MDM can be activated in SuccessFactors Mobile app.

The "Restrict non-managed devices from Mobile Device Management" will add an exception to the above option.

Administrators will then be able to grant users a permission called "User’s mobile devices will not be managed by Mobile Device Management". Users with this permission can still activate and access the SuccessFactors Mobile app, even through their device is not managed by MDM.

Therefore, the behavior can be as follows:

Scenario 1:

  • MDM is enabled
  • "Restrict activation to managed devices" is checked

Results: Only users with devices managed by MDM can access SuccessFactors Mobile app.

Scenario 2:

  • MDM is enabled
  • "Restrict activation to managed devices" is checked
  • "Restrict non-managed devices from Mobile Device Management" is checked

Results: Either users with devices managed by MDM OR users with "User’s mobile devices will not be managed by Mobile Device Management" permission can access SuccessFactors Mobile app.

See Also

Restricting Activation on Managed Devices | SAP Help Portal

Keywords

mdm, managed devices, successfactors app, sf app login, successfactors mdm, mdm not working, mdm users, non-managed device,  , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To

Product

SAP SuccessFactors HXM Core 2211

Attachments

Mobile MDM.png