SAP Knowledge Base Article - Public

3314974 - Internal Onboarding Candidate is Missing from Work Queue - Onboarding 1.0

Symptom

Internal candidate is not visible in Work Queue process.

Environment

SAP SuccessFacotor Onboarding 1.0

Cause

  • In Super Admin, check the candidate process name
  • Check in Onboarding > Settings > Manage Employees > verify the candidate process is correct.
  • Check if the current process in active or disabled
  • If candiate is in disabled process, then he/she will not be visble in the Work Queue

Resolution

Manually run a script to fix candidate process work queue

Keywords

ONB, candidate not visible in dashboard , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem

Product

SAP SuccessFactors Onboarding all versions