3314980 - Created On and Reported On Display Different Date/Time for Cases

You notice that, the fields Created On and Reported On sometimes display a different date/time for your Cases.

SAP Service Cloud Version 2.

1. Navigate to Cases work center.
2. Open any case.
3. Navigate to Case Details tab.
4. See the Created On and Reported On display a different date/time.

This is the system designed behavior.

The Created On is designed to be used in an administration level, where this field will reflect the system generated date/time for the case creation while the Reported On is an editable field, where, in case necessary, the users, key users and administrators can modify the date/time (in case there is a high load in the system and a case displays the Reported On a day later than the Created On, users can edit the same so it reflects the system date/time, for instance).

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