SAP Knowledge Base Article - Preview

3314986 - How the Additional Hours for the Service Level Agreements (SLAs) Work

Symptom

You would like to understand how the Additional Hours parameter work for your Service Level Agreements (SLAs) in the SAP Service Cloud Version 2.


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Environment

SAP Service Cloud Version 2.

Product

SAP Service Cloud Version 2 all versions

Keywords

Additional Hours, Case, Case Management, Service Level, Service Level Agreement, SLA, SLAs, SAP Service Cloud Version 2, Milestone, Additional, Hours, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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