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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how the Additional Hours parameter work for your Service Level Agreements (SLAs) in the SAP Service Cloud Version 2.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Additional Hours, Case, Case Management, Service Level, Service Level Agreement, SLA, SLAs, SAP Service Cloud Version 2, Milestone, Additional, Hours, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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