Symptom
You notice that, for all Cases created manually in the system, the Summary tab is empty.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Case Management, Summary, Tab, Machine Learning, ML, Manual, Manually, Created, E-mail, E-mail to Case, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , How To
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