SAP Knowledge Base Article - Preview

3314987 - Summary Tab Empty for Cases Created Manually

Symptom

You notice that, for all Cases created manually in the system, the Summary tab is empty.


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Environment

SAP Service Cloud Version 2.

Product

SAP Service Cloud Version 2 all versions

Keywords

Case, Case Management, Summary, Tab, Machine Learning, ML, Manual, Manually, Created, E-mail, E-mail to Case, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , How To

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