3314999 - What are the Available Phase Steps in the Case Flow / Case Designer

You would like to understand what are the available phase steps in the Case Flow / Case Designer.

SAP Service Cloud Version 2.

At the moment, by standard the following steps are available to be used:

• To-Do - Provides text instructions to the agent handling the case.
• Autoflow - Triggers an Autoflow, should the Case data match with the conditions defined.
• Approval - Triggers an Approval Process for the case.
• Mashup - Adds a Custom Mashup on the top of the case screen.
• Feedback - Provides the ability to add a Survey.

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