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SAP Knowledge Base Article - PreviewSymptom
You notice that it is not possible to associate a Service Level Agreement (SLA) with multiple time zones in the SAP Service Cloud Version 2.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
SLA, Service Level, Service Level Agreement, Time, Time Zone, Multiple, Single, Case, Case Management, SAP Service Cloud Version 2, SLAs, , KBA , CEC-CRM-SL , Service Levels for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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