SAP Knowledge Base Article - Public

3315025 - Inbound or Outbound Emails in Pending Status in the Email Monitor


You notice that the inbound or outbound emails are displayed in status Pending in the Email monitor.


SAP Service Cloud Version 2.

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Inbound Monitor or Outbound Monitor.
  5. See the emails in Pending status.


There is an internal issue in the email service of the system.


In case you face this issue, please create an incident from your Built In Support to the component CEC-CRM-EML (Email), so that the responsible support team can look into the issue.


Email, E-mail, Monitor, Inbound Monitor, Outbound Monitor, Email Monitor, Pending, Status, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To


SAP Service Cloud Version 2 all versions