Symptom
When Rating Option 1 or 2 is selected for performance form sections, the Unofficial Rating field is not displaying:
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Log in to system
- Review performance form sections with Rating Option 1 or Rating Option 2
- Can see the Official Rating field, but the Unofficial Rating field is missing
Cause
Configuration
Resolution
To show the Unofficial Rating field, enable Include a comment for each item in Manage Templates. In the XML template, the cmt-opt attribute should be set to 1 or 3.
- Admin Tools > Manage Templates
- Select Performance Review tab > select form template
- Select Edit Field and Sections > select section you want to modify
- Scroll to the bottom of the section and select Show advanced options...
- Check the box for Include a comment for each item > Save
If you don't want a comment box present, you can configure the field permissions so users cannot see the comment box. In addition to the above steps:
- Select Edit Field and Sections > select section you want to modify
- Scroll to the bottom of the section and select Show advanced options...
- Select Field Permission(s) defined. Click to modify.
- Click on +Add Another > Select Type: None for any roles/steps that shouldn't see Field: Item Comments
See Also
Implementing and Managing Performance Management - Rating Options
Implementing and Managing Performance Management - Field Permissions
Keywords
success factors, PM, PMGM, SF, everyone has their own rating box for each item, missing unofficial rating , KBA , LOD-SF-PM-RAT , Ratings and Weights , Problem