SAP Knowledge Base Article - Public

3315449 - The "Get Feedback" and "Add Modifier" dialogue page does not load - Performance Management

Symptom

When a user clicks the "Get Feedback", "Get Comments", or "Add Modifier" button on the evaluation form, the dialogue box appears but hangs on the the loading animation and the search tools are not displayed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Open a Performance Management form
  2. Click on the "Get Feedback", "Get Comments", or "Add Modifier" button
  3. Note the dialogue screen for the Get Feedback is not loading

Cause

The user does not have "Performance Management Access" permission.

Resolution

  1. In Admin Center, go to Performance Management Feature Settings and select "Enable Performance Management Access Permission"

  2. Go to Manage Permission Roles and grant the permission of Performance Management Access under Performance to selected roles.

See Also

  • 2077955 - Disable or Limit access to the Performance Tab - Performance Management
  • 2077250 - Get Feedback Functionality - Performance Management

Keywords

get feedback error, not loading, "get feedback" button, bug, issue with feedback, pm form access, permission , KBA , LOD-SF-PM-FBK , Feedback: Get Feedback, Ask for Feedback, etc. , Problem

Product

SAP SuccessFactors Performance & Goals all versions

Attachments

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