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SAP Knowledge Base Article - PreviewSymptom
You notice that, when creating an email in the Email work center, the option to add an email template is not available.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Templates, Email, E-mail, Add Template, Object, Case, Opportunity, SAP Service Cloud Version 2, Button, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To
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