SAP Knowledge Base Article - Preview

3315500 - Unable to Select Email Template in Email List

Symptom

You notice that, when creating an email in the Email work center, the option to add an email template is not available.


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Environment

SAP Service Cloud Version 2.

Product

SAP Service Cloud Version 2 all versions

Keywords

Templates, Email, E-mail, Add Template, Object, Case, Opportunity, SAP Service Cloud Version 2, Button,  , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , How To

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