3315531 - Application Area Field Position Has Changed in the Case Creation Screen

After you have activated the CHD Configuration for the affected tenant, you noticed that the Forward to Provider option is not available anymore.

SAP Business ByDesign 2302 and higher.

1. Go to the Application and User Management work center.
2. Go to the cases view.
3. Create a New case.

Once the CHD Configuration is enabled, the Application Area Field is moved and it's no longer mandatory. Such change occurs due to the changes of the screen itself.

Currently, this is the expect system behavior. If the CHD Configuration is enabled, the Forward To Provider option is not available anymore. As the system screen is dynamic so it acquires the space of Forward to provider and application area moves to that position.

2611988 - Central case Processing CHD and CCC Scenarios in ByD and C4C

CHD Configuration, Application Area, Field, Position, Forward to Provider, case, Application and User Management. , KBA , forward to provider , application area , position , case , application and user management. , AP-LM-AM-INC , Incident-Uis , How To