SAP Knowledge Base Article - Public

3315538 - Discount not Displaying correctly in approval auto reminder email

Symptom

Discount not Displaying correctly in approval auto reminder email.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create a quote;
  2. Have approval auto reminder set accordingly to our help page;
  3. Send quote to approval;
  4. In email, check the received containing wrong discount value.

set approval auto reminder according to Approval Auto-Reminder | SAP Help Portal 

send quote to approval

email received has wrong discount value 

Cause

The discount in the quote page is not applied as it exceeds the discount limit.

Resolution

Is is necessary to add discount rule with Minimal and maximum value. The discount percentage in Quote page will not be highlighted in Red color. 

For further information, help page below provide information on how to set this up.

See Also

Keywords

Discount, Approval auto-reminder, CPQ, Email  , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023

Attachments

approval-quote.png
Discount Applied.png
Set Discount Rule.png