Symptom
Discount not Displaying correctly in approval auto reminder email.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Create a quote;
- Have approval auto reminder set accordingly to our help page;
- Send quote to approval;
- In email, check the received containing wrong discount value.
set approval auto reminder according to Approval Auto-Reminder | SAP Help Portal
send quote to approval
email received has wrong discount value
Cause
The discount in the quote page is not applied as it exceeds the discount limit.
Resolution
Is is necessary to add discount rule with Minimal and maximum value. The discount percentage in Quote page will not be highlighted in Red color.
For further information, help page below provide information on how to set this up.
See Also
Keywords
Discount, Approval auto-reminder, CPQ, Email , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
Attachments
approval-quote.png |
Discount Applied.png |
Set Discount Rule.png |