SAP Knowledge Base Article - Public

3315542 - Error When Trying to Configure the SAP Business ByDesign Outlook Add-in


You have configured the Outlook Add-in, however after you performed the sync the system shows the error:

Error occurred during synchronization


SAP Business ByDesign 2302 and higher.


In order to identify the root cause, you need to extract the error log - Please check the See Also section to check how to extract the error log from the Outlook Add-in.

By checking the error log, you were able to see the following error:

The document you want to upload has the MIME type text/html. Documents with this MIME type are not allowed to be uploaded according to the settings made in your solution configuration. Name missing.


In order to fix this error, please update the same MIME type in the Business Configuration and the sync will work properly from now on.

See Also

2587204 - Collecting SAP Business ByDesign Outlook Add-In Logs

For further details about the MIME type, please check the documentation below:

Configuration: Allowed MIME Types for Document Upload


Outlook Add-in, Error, Synchronization, Sync, MIME Type, text/html, error log, Error occurred during synchronization. , KBA , SRD-CC-OIN-GW , Groupware , How To


SAP Business ByDesign all versions