You receive an error "Only HTML documents are supported. File has not been replaced." when you are trying to replace an existing Service template with a new template.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service Work Center
- Go to the Templates view
- Search and open the template needed to be replaced
- Click on edit
- Upload the new template file
Error message raised: Only HTML documents are supported. File has not been replaced
The file you are trying to upload is in unsupported format or has an incorrect extension (like ".htm").
As per the current standard behavior only HTML documents with ".html" extension are supported for Templates.
Please create a ".HTML" template and then upload it again to resolve the issue.
2665839 - You Are Not Able To Use Document-Based E-mail Template When Processing A Ticket
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