SAP Knowledge Base Article - Public

3315661 - Benefit name is not getting displayed in the Benefit Standard email notification

Symptom

In Benefit Standard email, benefit name is not getting fetched.

Environment

  • SAP SuccessFactors Employee Central

Reproducing the Issue

When employee claims a benefit and approvers approve the triggered workflow, system sends a workflow approved notification in wordings like:

"

A Create Benefit Employee Claim for [Employee Name] has been approved.

Click the link to view.
here

"

Cause

This is a standard workflow notification for any MDF based feature or object creation.

Resolution

  • Global Benefits feature is based on MDF (Metadata Framework) Technology, this feature related object creation when has workflow assigned, will generate a standard email notification template in format: 

A Create [MDF object name] for [Employee Name] has been approved.

Click the link to view.
here

  • This standard template cannot be modified to include the Benefit Type Name. 

Keywords

show Benefit name in email notification, employee claims, create employee benefit , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions