SAP Knowledge Base Article - Public

3315661 - Benefit name is not getting displayed in the Benefit Standard email notification


In Benefit Standard email, benefit name is not getting fetched.


  • SAP SuccessFactors Employee Central

Reproducing the Issue

When employee claims a benefit and approvers approve the triggered workflow, system sends a workflow approved notification in wordings like:


A Create Benefit Employee Claim for [Employee Name] has been approved.

Click the link to view.



This is a standard workflow notification for any MDF based feature or object creation.


  • Global Benefits feature is based on MDF (Metadata Framework) Technology, this feature related object creation when has workflow assigned, will generate a standard email notification template in format: 

A Create [MDF object name] for [Employee Name] has been approved.

Click the link to view.

  • This standard template cannot be modified to include the Benefit Type Name. 


show Benefit name in email notification, employee claims, create employee benefit , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


SAP SuccessFactors Employee Central all versions