Symptom
In Benefit Standard email, benefit name is not getting fetched.
Environment
- SAP SuccessFactors Employee Central
Reproducing the Issue
When employee claims a benefit and approvers approve the triggered workflow, system sends a workflow approved notification in wordings like:
"
A Create Benefit Employee Claim for [Employee Name] has been approved.
Click the link to view.
here
"
Cause
This is a standard workflow notification for any MDF based feature or object creation.
Resolution
- Global Benefits feature is based on MDF (Metadata Framework) Technology, this feature related object creation when has workflow assigned, will generate a standard email notification template in format:
A Create [MDF object name] for [Employee Name] has been approved.
Click the link to view.
here
- This standard template cannot be modified to include the Benefit Type Name.
Keywords
show Benefit name in email notification, employee claims, create employee benefit , KBA , LOD-SF-EC-GBF , Global Benefits , Problem