SAP Knowledge Base Article - Public

3315787 - Error message when completing onboarding tasks - Onboarding


We are trying to complete the message task as the manager of the onboardee. When we click the tile task on homepage and navigate to onboarding task page, an error message pop up as below:

"Entity ONB2MessageActivity with give key 'undefined' is not found."


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access instance;
  2. Proxy as the person assigned in tasks;
  3. Click in tile Manage activity;
  4. The error appears: "Entity ONB2MessageActivity with give key 'undefined' is not found."


Permission Issue


Please validate all the basic permissions for the Hiring Manager Permission role as mentioned below,

Permissions for the Onboarding Dashboard (New)

Now you can re-test the Behavior, This should works fine as Expected.


OBX, onboarding, permission, role, target population, usefulcontact, ONB2, wheretogo, Entity ONB2MessageActivity with give key 'undefined' is not found  , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To


SAP SuccessFactors Onboarding 2211