SAP Knowledge Base Article - Public

3315887 - Unable to delete configurable product

Symptom

When trying to delete a configurable product, the following error message is displayed: "This product cannot be deleted because the following configurations are using this product:"

Environment

SAP CPQ

Reproducing the Issue

  1. Enter in Setup;
  2. Under products, find the product you desire to delete;
  3. Try to delete it, a popup with mentioned error message will appear.

Cause

For each quote that contains a configurable product, a configurationId identifier is created referencing the product configuration. When deleting the quote, the configuration is not properly deleted.

Resolution

Create a case to the Support Team with the following information:

  1. Screenshot of error message;
  2. Access to Support granted;
  3. Product name or id;
  4. Explicit approval to run query in database in order to resolve the issue.

Keywords

ConfigurationId, Quote, Product, Deletion, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2024