Symptom
When trying to delete a configurable product, following error message is presented: "This product cannot be deleted because the following configurations are using this product:"
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Enter in Setup;
- Under products, find the product you desire to delete;
- Try to delete it, a popup with mentioned error message will appear.
Cause
For each quote that contains a configurable product, a configurationId identifier is created referencing the product configuration. When deleting the quote, the configuration is not properly deleted.
Resolution
Create a case to Support Team with the following information:
- Screenshot of error message;
- Access to Support granted;
- product name or id;
- Explicit approval to run query in database in order to resolve the issue.
Keywords
ConfigurationId, Quote, Product, Deletion, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2023