SAP Knowledge Base Article - Public

3315916 - Error editing Custom Navigation URL: There was an error processing your request. Please contact Product Support.

Symptom

Getting error when trying to edit URL on Configure Custom Navigation: There was an error processing your request. Please contact Product Support. Error Code: 0.e16d655f.1677074695.a719487

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access the system
  2. Go to Configure Custom Navigation
  3. Try to edit the URL from Employee Dossier
  4. Error is thrown: There was an error processing your request. Please contact Product Support. Error Code: 0.e16d655f.1677074695.a719487

Cause

For the field URL in Custom Navigation, javascript is no longer allowed due to security reason.

Resolution

  1. Remove the javascript URL from Custom Navigation
  2. Save
  3. Change other navigations in case needed.

See Also

Custom Navigation Configuration Options

2163294 - Add URL Parameters to Custom Navigation Links

2373626 - Enable Configure Custom Navigation and grant permission

2195722 - Adding Custom Navigation Actions

 

Keywords

custom navigation, URL error, javascript, 0.e16d655f.1677074695.a719487, custom navigation URL, INC4336782, custom navigation error , KBA , LOD-SF-PLT-NAV , Custom Navigation , Problem

Product

SAP SuccessFactors HXM Core 2211