Symptom
After rehire verification step, the candidate details (name, email) are updated with details from their previous terminated, employee record.
Environment
SAP SuccessFactors Onboarding.
Reproducing the Issue
- Initiate Onboarding for a previously terminated employee and this employee has new details (e.g. Name or email).
- On the second rehire check, after the Personal Data Collection step, the candidate is selected as a rehire-candidate.
- The details of the Onboarding candidate are updated with the details from their terminated employee record.
Cause
This is expected behaviour.
Resolution
- On select Rehire on new employment , the Onboarding record will be updated with the details (e.g, firstname, lastname and email) from the original terminated record.
- Update the New Hire Data review or Personal data collection to update the candidate details.
Keywords
rehire, new, employment, overwrite, employee, details, maiden, name , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding all versions