Symptom
- Asynchronous task is completed with error is being received during signature step.
- Only affecting data center specific - DC4/68 customers
- Error in the logs: Product not registered, evaluation period has expired, or a user account is lacking permissions.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login as the assignee
- Try to complete the activity to sign the documents
- Error is received.
Cause
On DC4(DC68) Production Node, Active PDF License was not installed correctly
Resolution
Internal Team has corrected the issue and the error should no longer appear.
See Also
2970908 - 'Asynchronous task is completed with error.' is received in Onboarding Signature Step - Onboarding 1.0
2565290 - Asynchronous Task is Completed with Error in Onboarding
Keywords
Asynchronous task error, Docusign, Product not registered, evaluation period has expired, or a user account is lacking permissions, Docusign, OBD, ONB1.0, Onboarding , KBA , LOD-SF-OBD-DSN , DocuSign , Problem
Product
SAP SuccessFactors Onboarding 2211