- Asynchronous task is completed with error is being received during signature step.
- Only affecting data center specific - DC4/68 customers
- Error in the logs: Product not registered, evaluation period has expired, or a user account is lacking permissions.
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login as the assignee
- Try to complete the activity to sign the documents
- Error is received.
On DC4(DC68) Production Node, Active PDF License was not installed correctly
Internal Team has corrected the issue and the error should no longer appear.
2970908 - 'Asynchronous task is completed with error.' is received in Onboarding Signature Step - Onboarding 1.0
2565290 - Asynchronous Task is Completed with Error in Onboarding
Asynchronous task error, Docusign, Product not registered, evaluation period has expired, or a user account is lacking permissions, Docusign, OBD, ONB1.0, Onboarding , KBA , LOD-SF-OBD-DSN , DocuSign , Problem
SAP SuccessFactors Onboarding 2211