SAP Knowledge Base Article - Public

3316564 - Asynchronous task is completed with Error in DC4/68 - Onboarding 1.0

Symptom

  • Asynchronous task is completed with error is being received during signature step.
  • Only affecting data center specific - DC4/68 customers
  • Error in the logs: Product not registered, evaluation period has expired, or a user account is lacking permissions. 

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login as the assignee
  2. Try to complete the activity to sign the documents
  3. Error is received.

Cause

On DC4(DC68) Production Node, Active PDF License was not installed correctly

Resolution

Internal Team has corrected the issue and the error should no longer appear.

See Also

2970908 - 'Asynchronous task is completed with error.' is received in Onboarding Signature Step - Onboarding 1.0

2565290 - Asynchronous Task is Completed with Error in Onboarding

Keywords

Asynchronous task error, Docusign, Product not registered, evaluation period has expired, or a user account is lacking permissions, Docusign, OBD, ONB1.0, Onboarding , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding 2211