Symptom
You cannot use Exclude conditions in Dynamic Target Groups
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to Sales Campaign Workcenter
- Go to Target Group
- Create a Target Group with Member Determination set as 'Yes'
- Save and Open the Target Group
- Go to 'Member determination' Facet
- In the 'Condition for Accounts' Facet, add a condition for any column except for Marketing attribute with a 'NOT' operator symbol ('!'). Example: Set Column City in Condition for Accounts section as '!(ABC)' where 'ABC' is a name of the city in which the account is present
- Save and activate the Target Group
- Click on Refresh icon.
Member determination is not happening as expected. You are expecting that the Accounts that do not belong to city 'ABC' to be determined as part of Target Group.
Cause
You cannot use Exclude conditions in Dynamic Target Groups. Dynamic Target condition supports only equal to conditions. Only Marketing attributes column supports Multiple Operators.
Resolution
This is the current system behaviour.
Keywords
Dynamic Target Groups, NOT, Operator, Symbol, Exclude, Marketing attributes, Condition for Accounts section, Facet , KBA , LOD-CRM-MKT-TG , Target Groups , How To
Product
SAP Cloud for Customer core applications all versions