SAP Knowledge Base Article - Public

3316639 - Workcenters are missing and just Views are visible


There is no division from Work Centers and Work Center Views once customer logs in.

Customer can only see Views individually, but not the definition per Work Center families.


SAP Cloud For Customer

Reproducing the Issue

  1. Login in the C4C Tenant.
  2. Notice that, for example, there is no "Customers" Work center.
  3. There are only its Views, spread open: Accounts, Individuals...

This for all the work centers.


This is due to the configuration that has been set to customer company or role.


In order to change this, access:

  1. User menu
  2. Settings
  3. Company Settings
  4. Choose your role (if it is role specific)
  5. Change 'Enable Flat List Navigation Menu' toggle to 'NO'.
  • Here is the explanation about this feature: Enable Flat List Navigation Menu

If you work with a small set of work centers, you can see only those work centers views, rather than the complete set. This option avoids additional

clicks in opening the work center and then clicking the view you’re looking for, thus, enhancing your user experience by reducing the number of clicks needed to perform a task.

Once turned on, this change affects all business roles and business users.

Note: Some work center views like Target Group are assigned to multiple work centers and might appear more than once.

See Also

Complete content on Company settings
 KBA 3221627 - Hierarchy View Not Displayed To Users


Work, Center, Workcenter, View, Spread, Collapsed, Separated, Missing, Mixed. , KBA , AP-RC-UIF , C4C UI Framework , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302