Symptom
Forgot Password reset is not working for Rehire with New Employment or Rehire on Old Employment. It is observed that for Rehire with New Employment or Rehire on Old Employment when user clicks on forgot password ( ? button beside password tab) and put the username then system redirect to SSO screen.
Environment
SAP SuccessFactors Onboarding
Cause
- I have received a confirmation from the Engineering Team that this is a known issue
- Rest User Password functionality does not work for Rehire users when SSO Authentication/IAS is enabled in the instance
Resolution
- Issue to be fixed for users hired via "Rehire On New Employment" in the 2H 2023 Release
- Issue to be fixed for users hired via "Rehire On Old Employment" in the 1H 2023 Release
Keywords
Rehire on Old Employment, Rehire on New Employment, Forgot Password, Rehire User, SSO, Redirect Login Page , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding 2211