SAP Knowledge Base Article - Public

3316872 - [Onboarding] Forgot Password reset is not working for Rehire users

Symptom

Forgot Password reset is not working for Rehire with New Employment or Rehire on Old Employment. It is observed that for Rehire with New Employment or Rehire on Old Employment when user clicks on forgot password ( ? button beside password tab) and put the username then system redirect to SSO screen.

Environment

SAP SuccessFactors Onboarding

Cause

  • I have received a confirmation from the Engineering Team that this is a known issue
  • Rest User Password functionality does not work for Rehire users when SSO Authentication/IAS is enabled in the instance

Resolution

  • Issue to be fixed for users hired via "Rehire On New Employment" in the 2H 2023 Release
  • Issue to be fixed for users hired via "Rehire On Old Employment" in the 1H 2023 Release

Keywords

Rehire on Old Employment, Rehire on New Employment, Forgot Password, Rehire User, SSO, Redirect Login Page , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding 2211