3316986 - User getting redirected to login page when selecting item in Onboarding drop down menu - Onboarding 1.0

When any user is trying to select any option in Onboarding 1.0 drop down menu, they are getting redirect to log page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Onboarding

1. Log into Onboarding 1.0
2. Go to Onboarding Main drop down menu
3. Try to select any option and system re-directs user to login page

This may be the certificate issue in back

1. Go into Super Admin
2. Account Option
3. Search for "Serial Number"
4. Make sure certificate value is there.

Customer should reach out to support to check the cerificiate is valid.

ONB, Security.SAML20.X509Certificate.SerialNumber,  , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem