SAP Knowledge Base Article - Public

3316986 - User getting redirected to login page when selecting item in Onboarding drop down menu - Onboarding 1.0

Symptom

When any user is trying to select any option in Onboarding 1.0 drop down menu, they are getting redirect to log page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into Onboarding 1.0
  2. Go to Onboarding Main drop down menu
  3. Try to select any option and system re-directs user to login page

Cause

This may be the certificate issue in back

  1. Go into Super Admin
  2. Account Option
  3. Search for "Serial Number"
  4. Make sure certificate value is there.

Resolution

Customer should reach out to support to check the cerificiate is valid.

Keywords

ONB, Security.SAML20.X509Certificate.SerialNumber,  , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

image.png
image.png