Symptom
When any user is trying to select any option in Onboarding 1.0 drop down menu, they are getting redirect to log page.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into Onboarding 1.0
- Go to Onboarding Main drop down menu
- Try to select any option and system re-directs user to login page
Cause
This may be the certificate issue in back
- Go into Super Admin
- Account Option
- Search for "Serial Number"
- Make sure certificate value is there.
Resolution
Customer should reach out to support to check the cerificiate is valid.
Keywords
ONB, Security.SAML20.X509Certificate.SerialNumber, , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem
Product
SAP SuccessFactors Onboarding all versions
Attachments
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