3317030 - Candidate Not Visible in BPE tile or Dashboard - Onboarding

Candidate not appearing in Onboarding Dashboard after completing Recruiting process.

SAP SuccessFactors Onboarding

One of the causes for this issue is HRIS Sync job having an inactive owner.

*For SAP Support Engineers, check internal memo for logs.

To check if the HRIS Sync job have a invalid owner.

1. Go to Provisioning.
2. Manage Scheduled Jobs.
3. Job name: HRIS Sync.
4. Inside the job it will have a owner, check in the instance if the owner of this job is inactive in the system.
5. This is the rootcause of the issue, edit the job and give the ownership of it to a active user.

To restart the task after correct the owner:

1. Access BPE Monitor Process.
2. Filter icon and used: userName=candidate email.
3. on "Jobs" section got the Job ID.
4. Go to BPE Manage process tasks and used the ID to find it in the list and then restart it.

Onboarding 2.0, OBD, candidate, BPE, job, restart. , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem