Symptom
You merged a change project from Test tenant to Production tenant but the status of the change project in the production tenant is still remains in 'Started'. However the status is correctly set to 'Merged'in Test tenant
Environment
SAP Business ByDesign
SAP Cloud for Customer
Reproducing the Issue
- Copy a Change Project from Production to Test tenant
- Merge the Change Project from Test to Production tenant
- Status of the change project in the test tenant is Merged
However the status of the change project in the production remains in Started
Cause
The background process to copy a change project from Production to Test was not completed.
In such situation, even though the project is available in the Test tenant the background process is yet to complete
Resolution
When a change project is copied from Production to Test tenant, a mail is triggered to the respective user about the completion of the copy process.
You need to wait for the email and then trigger the merge from the test tenant
Note: You also need to verify the SPAM folder for the email
Keywords
status, started, merged, change project, mismatch, test, production , KBA , status, started, merged, change project, , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem