Symptom
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
You notice that, for some inbound e-mails that are sent and linked to existing tickets or that create a new ticket, the Sender column is empty, although the sender has a valid e-mail address.
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Environment
SAP Cloud for Customer
Product
Keywords
Sender, E-mail, Email, Interactions, Inbound, Address, Email Address, Sender Address, Ticket, Service Request, B2B, B2C, Channel, Column, Party Name, KUT, KUT Field, Extension, Extension Field, Workaround, SAP Cloud for Customer, C4C, , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To
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