3317091 - Sender Column in Ticket Interactions is Empty

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

You notice that, for some inbound e-mails that are sent and linked to existing tickets or that create a new ticket, the Sender column is empty, although the sender has a valid e-mail address.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Sender, E-mail, Email, Interactions, Inbound, Address, Email Address, Sender Address, Ticket, Service Request, B2B, B2C, Channel, Column, Party Name, KUT, KUT Field, Extension, Extension Field, Workaround, SAP Cloud for Customer, C4C, , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To

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