SAP Knowledge Base Article - Public

3317209 - User Subscription Shows no Subscription


User subscription view from the "service control centre" work centre does not appear to have any subscribers.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Service Control Center work center.
  2. Select User Subscriptions view.

You see status: You‘ve exceeded the number of licenses. Please purchase additional licenses using the button below.


This issue is caused due to the tenant does not have any entitlements assigned in NZA. Since we derive the purchased numbers from such an entitlement, they are in this case zero.


To ensure that your entitlements are assigned correctly and that your licence contract and renewals are up to date,

Please consult your CEE (Customer Engagement Executive), AE (Account Executive), or sales team.


User Subscriptions, Customer Engagement Executive, Account Executive , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem


SAP Business ByDesign 2211