SAP Knowledge Base Article - Public

3317472 - Notification email with company logo

Symptom

Uploading the company logo from file management or personal file explorer doesn't work on notification email customization.

Environment

SAP SALES CLOUD CPQ

Cause

If you're trying to customize a quote approval notification email with HTML for example, you won't be able to use the file path of your personal computer or the company logo stored in CPQ under File Management. Instead, it is recommended to use a public image URL.

Resolution

Use a public company logo.

See Also

One-click Approval HTML Email Template - https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/38d17a0fbb0a46e4a00d599ed2c520c5.html?version=latest

Keywords

CPQ, email, logo, image, upload, URL, HTML, template, notification , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023