SAP Knowledge Base Article - Public

3317623 - How To Assign Attachment Types for Cases

Symptom

You would like to understand how to assign an Attachment Type for your Cases.

Environment

SAP Service Cloud Version 2.

Resolution

Before you can assign the Attachment Types to your cases, you need to follow the steps below to create the attachment types:

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Under Data Administration, click Attachment Types.
  5. Click +.
  6. Here, you can add the type and a corresponding description.

Now, in order to assign the attachment types, you can follow the steps below:

  1. From Attachment Types, navigate to Attachment Types Assignment.
  2. In the Business Services section, search for Case.
  3. Select the desired types.
  4. Click Save.

Keywords

Attachment, Attachment Type, Type, Case, Business, Business Services, Services, How To, Assign, Cases, SAP Service Cloud Version 2, Data Administration, Attachment Type Assignment,  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-ADM , Administration for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions