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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how to associate the Interaction Log of a Phone Call, Chat or Message in Customer Hub with the Service Catalog or Categories available in the system.
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Environment
SAP Service Cloud Version 2.
Product
SAP Service Cloud Version 2 all versions
Keywords
Service, Service Catalog, Catalog, Category, Categories, Multi Level, Multi, Interaction Log, Interaction, Log, Agent Desktop, AD, Customer Hub, SAP Service Cloud Version 2, How To, , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To
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