SAP Knowledge Base Article - Public

3317691 - Migrating Onboarding 1.0 DocuSign Authentication Method from Basic to OAuth 2.0, but "Allow Access" does not pop up

Symptom

Click "Update DocuSign Authentication" but  "Allow Access" does not pop up

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

You need to log into DocuSign using the same user credentials that you used for the API User Email.

See Also

Migrating Onboarding 1.0 DocuSign Authentication Method from Basic to OAuth 2.0

Keywords

KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding all versions