SAP Knowledge Base Article - Public

3318097 - Mobile App "Deeplink Not supported"- Timeout


When user clicks a deeplink to access a valid item using the iOS mobile app, the item fails to load and the user is offered the option of opening it in a browser instead. After doing so, the user may sometimes be able to return back to the app and open the item


  • SAP SuccessFactors Learning Management
  • SAP SuccessFactors Mobile App - iOS


For a valid deeplink, this issue is typically due to slow network performance. The app presents this error message when more than 5 seconds elapse without a response when handling a deeplink.


Currently this is working by designed: Normally caused by being on a slower network. 

Other Notes:

  • Users can take the typical actions to improve network performance on mobile devices- waiting a moment, moving physical location, switching from a mobile network to WiFi, etc.
  • Users may also engage with learning using the browser.


Mobile, iOs, iPadOS, Apple, ipa, SF, App , KBA , LOD-SF-LMS-CNT , Content , Problem


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