3318097 - Mobile App "Deeplink Not supported"- Timeout

When user clicks a deeplink to access a valid item using the iOS mobile app, the item fails to load and the user is offered the option of opening it in a browser instead. After doing so, the user may sometimes be able to return back to the app and open the item

• SAP SuccessFactors Learning Management
• SAP SuccessFactors Mobile App - iOS

For a valid deeplink, this issue is typically due to slow network performance. The app presents this error message when more than 5 seconds elapse without a response when handling a deeplink.

Currently this is working by designed: Normally caused by being on a slower network. 

Other Notes:

• Users can take the typical actions to improve network performance on mobile devices- waiting a moment, moving physical location, switching from a mobile network to WiFi, etc.
• Users may also engage with learning using the browser.

Mobile, iOs, iPadOS, Apple, ipa, SF, App , KBA , LOD-SF-LMS-CNT , Content , Problem