SAP Knowledge Base Article - Public

3318151 - Registering into a class using Seat reservation marks the user as Enrolled right after the approval process gets triggered


When using Seat Reservation in a class with approval process, the user status gets set as Enrolled right after the registration, before the approval request gets approved


SAP SuccessFactors Learning

Reproducing the Issue

  1. Inside Learning Administration > at a class record > Seat Registrations tab >
  2. Add a Seat Registration option >
  3. At the user side, users entitled to Seat Reservation registers into the class >
  4. The approval process gets triggered >
  5. However, right after the registration the user already appears as Enrolled, before the approval request can be approved >
  6. The approvers will receive the approval request >
  7. The user's registration will be cancelled if the approval request gets denied


Confirmed by Engineering that this is expected behavior


During the registration, the user entitled to use Seat Reservation will have displayed in the UI a communication mentioning their status will be set as Enrolled.

See Also

KBA 2411427 - What are the learning groups in Learning?

Reserving Seats in a Class for Specific Users


Seat Reservation, registration, user group, organization, library, class, approval process, request, manager , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , How To


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