Symptom
When using Seat Reservation in a class with approval process, the user status gets set as Enrolled right after the registration, before the approval request gets approved
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Inside Learning Administration > at a class record > Seat Registrations tab >
- Add a Seat Registration option >
- At the user side, users entitled to Seat Reservation registers into the class >
- The approval process gets triggered >
- However, right after the registration the user already appears as Enrolled, before the approval request can be approved >
- The approvers will receive the approval request >
- The user's registration will be cancelled if the approval request gets denied
Cause
Confirmed by Engineering that this is expected behavior
Resolution
During the registration, the user entitled to use Seat Reservation will have displayed in the UI a communication mentioning their status will be set as Enrolled.
See Also
Keywords
Seat Reservation, registration, user group, organization, library, class, approval process, request, manager , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , How To
Product
SAP SuccessFactors Learning all versions