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3318155 - Unable to add subaccount to cloud connector in SAP Analytics Cloud (SAC)

Symptom

When trying to add a subaccount to the cloud connector, you get an error
"An error occurred when trying to connect. See "Log and Trace Files" and in particular ljs_trace.log for details"

In the ljs_trace.log the following error appears in the trace:

2023-01-10 10:20:30,039 -0400#INFO#org.apache.http.impl.execchain.RetryExec#https-jsse-nio2-8443-exec-5#
#I/O exception (org.apache.http.NoHttpResponseException) caught when processing request to {tls}->http://myproxy.hana.ondemand.com:443->https://connectivitycertsigning.us3.hana.ondemand.com:443: The target server failed to respond

The value "http://myproxy.hana.ondemand.com" is the proxy being used.


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Environment

  • SAP Analytics Cloud (Enterprise) 2023

Product

SAP Analytics Cloud 1.0 ; SAP ERP 6.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence, , KBA , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

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