SAP Knowledge Base Article - Public

3318620 - Creator of Shopping Cart did not Receive E-Mail Notification


Employee is not getting an E-Mail notification when requester creates a shopping cart on behalf of employee.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Application User Management work center
  2. Go to  Business Task Management sub view under Task Distribution view
  3. Search for the created shopping cart
  4. Assign created Shopping Cart to another employee in the organisation
  5. Later when you approve the shopping cart from managing my area work center the requester did not get the E-Mail notification


You have defined the work flow rule for shopping cart set as " Recipient is equal to Employee Name". Due to the fact, creator of the shopping cart will not get the E-Mail notification.


  1. You can follow the below steps; 
  2. Go to Application user management work center
  3. Go to Workflow Rules view
  4. Select the work flow for Shopping Carts
  5. Select Edit button and define workflow rule as Recipient or requester Not Equal to Employee Name
  6. Now system will trigger an E-Mail to the responsible Employee


Email Notification, Workflow Rules, Work flow rule for shopping cart. , KBA , AP-REQ , Internal Request Processing , Problem


SAP Business ByDesign 2302