Symptom
When a user launches an AICC content object that does not send completion until the end or an AICC wrapped static file such as PDF, they are receiving completion with no action. An example is a content object with Launch Method is AICC with a PDF that utilizes the AICC Wrapper.
Environment
SAP SuccessFactors Learning
Cause
The Complete Content on Launch setting is enabled on the Item Content Object level but cannot be seen if the content object is AICC. The Content Object used to be a different Launch Method which allowed the Complete Content on Launch to be enabled and once the Content Object Launch Method was changed to AICC, the flag is still enabled but not seen.
Resolution
- Access the Content Object under Content > Content Objects
- Access the Launch Method tab
- Change it from AICC to any other Launch Method type
- Go to the Item record > Online Content tab > Settings > Completion tab
- Uncheck the Complete Content on Launch setting > OK
- Save > Re-assign to users
- Go back to the Content Object record and change the Launch Method back to AICC and AICC Wrapper if needed.
Keywords
AICC, Launch, Complete, Upon, Access, Pass, Completion, Action, Automatic, , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ITE , Items , Problem