Symptom
Offboatdee does not appearing in the offboarding dashboard after the workflow approval
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
1) Go as the Manager to the employee profile
2) Terminate the employee
3) See that there will be a workflow triggered. Finalize the workflow
4) Once the workflow is approved you will see the employee is not appearing in the offboarding dashboard
Cause
Offboarding event triggered from EC by executing the function "Trigger Worker Termination Event()". This function is executed by triggering a business rule(refer screenshot) after successful approval of termination workflow. Hence this rule should be assigned to jobInfo HRIS element with Event Type "OnPostSave".
If this business rule is assigned to jobInfo HRIS element with Event Type "OnSave", the rule will be triggered and function "Trigger Worker Termination Event()" will be executed even before saving(while triggering the workflow) the record into the system.
Resolution
Check the Event Type of the business rule which executes the function "Trigger Worker Termination Event()" and make sure Event Type is "OnPostSave".
If the Event Type is "Onsave", change it to "OnPostSave".
Keywords
Offboarding event, Trigger Offboarding event, workflow approval , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem
Product
Attachments
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