/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
The user set the termination date for an user X on 01/10/2022, in that day, the user is not able to login in the mobile app to check the payslip for example.
Environment
SAP SuccessFactors Mobile
Cause
It's expected behavior, because in the day of the termination date, the user become inactive on the system and the API doesn't have a way to validate if the user is inactive with a termination date or not, for the API perspective, the API only validate if the user is ACTIVE or INACTIVE.
Resolution
The termination date makes the user inactive, the user will still be able to access the instance that same day. In SuccessFactors Mobile app, however, they will lose the permission to access it.
It's not possible to connect in SuccessFactors mobile application with an inactive user.
Keywords
Mobile Inactive User, Termination date application, Behavior inactive user application , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)